Privacy Policy

Effective date: 1 April 2025

At Wild and Wonderful Pet Services, we are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us via our website, booking forms, and services.

1. Who We Are

Wild and Wonderful Pet Services
Email: admin@wildandwonderfulpetservices.co.uk

2. What Information We Collect

We collect the following types of personal data when you interact with us:

  • Your name

  • Your address

  • Email address

  • Telephone number

  • Pet information, including:

    • Name

    • Breed/species

    • Medical history and care requirements

  • Consent preferences (e.g. for social media sharing)

  • Payment details (processed via Stripe)

We do not collect or store your card details directly; these are handled securely by Stripe through our Squarespace booking system.

3. How We Use Your Data

We use your information to:

  • Manage pet boarding, daycare, or related service bookings

  • Communicate with you about your booking or pet

  • Maintain veterinary or health records for your pet during their stay

  • Process payments

  • Respond to your enquiries

  • Share pet photos on social media only if you give consent

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity (to deliver services you've requested)

  • Legal obligation (e.g. record-keeping or pet welfare)

  • Consent (e.g. photo sharing on social media)

  • Legitimate interests (basic customer service and internal business operations)

5. How We Store Your Data

Your data is stored securely via:

  • Our Squarespace booking platform

  • Stripe (for payment processing)

  • Secure email systems

  • Cloud-based or encrypted local records for pet care information

We retain your data only as long as necessary to fulfil the purpose for which it was collected, unless we are required to retain it by law.

6. Data Sharing

We will never sell or rent your personal data.

We may share your information with:

  • Veterinarians (in case of emergency)

  • Stripe (for secure payment processing)

  • Legal authorities, if required by law

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate data

  • Request erasure (“the right to be forgotten”)

  • Withdraw consent at any time (for optional uses like photo sharing)

  • Complain to the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at admin@wildandwonderfulpetservices.co.uk

8. Cookies and Website Tracking

We use basic analytics and cookies via Squarespace to monitor website traffic and improve our site experience. These do not identify individual users.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the new effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

📧 admin@wildandwonderfulpetservices.co.uk