Terms and Conditions

Wild and Wonderful Pet Services - Email: admin@wildandwonderfulpetservices.co.uk

These Terms and Conditions govern all services provided by Wild and Wonderful Pet Services, including pet boarding, daycare, and sitting. By booking with us, you agree to these terms.

Bookings and Deposits

  • All bookings must be confirmed in advance.

  • A non-refundable deposit may be required to secure your booking.

  • Bookings are only confirmed once we have received the deposit (if requested).

Cancellations

  • We require a minimum of 3 full days' notice for cancellations prior to the scheduled start date.

  • If you cancel with less than 3 days’ notice, the deposit will be retained.

  • No further charges or penalties will be incurred for late cancellations.

Payment Terms

  • Full payment is due no later than:

    • The day of collection (for boarding/daycare)

    • The final day of the booking period (for pet sitting)

  • Payment methods accepted:

    • Cash

    • Bank transfer

    • Online payment via our website (powered by Stripe)

  • Late payment may result in refusal of future services.

Your Responsibilities

By using our services, you confirm that:

  • Your pet is up-to-date with vaccinations, flea and worm treatments

  • You have informed us of any medical conditions, behavioural issues, or care needs

  • You consent to basic first aid or emergency veterinary treatment if required during the booking

  • You will provide all necessary items (e.g. food, medication, bedding) unless agreed otherwise

Medical Emergencies

  • In the event of illness or injury, we will make reasonable efforts to contact you immediately.

  • If we cannot reach you, we will seek veterinary attention as needed.

  • You are responsible for any associated vet fees unless caused by our negligence.

  • You confirm that we are able to administer first aid to your pet.

Photo and Social Media Policy

  • We may take photos of your pet during their stay.

  • These will only be used on our social media or website with your explicit prior consent.

Liability

  • While every care is taken, Wild and Wonderful Pet Services will not be liable for:

    • Loss, injury, or illness unless caused by our proven negligence

    • Damage to your property during pet sitting unless clearly avoidable

  • All pets are accepted at the owner’s risk.

Data Protection

  • We collect and store personal data in accordance with the UK GDPR and our Privacy Policy.

  • We only collect information necessary to provide our services and will never share your details without consent.

Changes to These Terms

We reserve the right to amend these Terms and Conditions. Any updates will be posted on our website and take effect immediately.